Return & Refund Policy

Return & Refund Policy

Thank you for shopping with us. Please read the following return policy carefully before submitting a return request.

1. Return Eligibility

  • The request must be submitted within 30 calendar days after delivery.
  • The product must be:
    • Unused
    • In original condition
    • In original packaging
  • Proof of purchase (order number or receipt) is required.

Items returned without authorization or outside the 30-day period are not eligible for refund or replacement.

2. Non-Returnable Items

  • The product is damaged due to customer misuse.
  • Parts or accessories are missing for non-quality reasons.
  • The return is requested after 30 days from delivery.
  • The product was purchased from a third-party seller.

3. How to Start a Return

Before returning any product, you must contact us first.

Email: support@neslako.com

Please include:

  • Order number
  • Reason for return
  • Photos or videos (if the item is defective or damaged)

Our support team will reply within 24 business hours with return instructions and the correct return warehouse address.

Do not send products back without confirmation, as unauthorized returns may not be processed.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a product quality issue or DOA (dead on arrival).
  • No restocking fee will be charged.
  • We strongly recommend using a trackable shipping service.
  • For items valued over USD 50, shipping insurance is advised.

We are not responsible for lost or undelivered return packages.

5. Refunds

Once your return is received and inspected:

  • You will be notified by email regarding approval or rejection.
  • Approved refunds will be issued to the original payment method.

Refund Processing Time

  • Credit / Debit Card: within 7 business days
  • PayPal: within 3 business days

Actual posting time may vary depending on your bank or payment provider.

6. Late or Missing Refunds

  1. Check your bank or PayPal account again.
  2. Contact your card issuer or bank.
  3. If the issue persists, email us at support@neslako.com.

7. Exchanges / Replacements

  • Defective or damaged products will be replaced free of charge after inspection.
  • If the device is confirmed faulty or DOA, return shipping costs will be reimbursed.

8. Accessories Policy

  • Accessories must be new and unopened to qualify for a refund.
  • If returned for personal reasons, return shipping costs will be deducted from the refund.

9. Important Notes

  • This return policy applies only to products purchased from our official website.
  • Products purchased from third-party platforms must be returned through the original seller.
  • All returned items must pass inspection before refunds or replacements are issued.

10. Return Address

To ensure your return is processed correctly, please contact us before sending any items back.

Email: support@neslako.com

Our customer support team will confirm the correct return warehouse address based on your order and location.

Do not return products without written confirmation, as unauthorized returns may not be processed.

Available Return Warehouses (United States)

Dallas Warehouse

Address: 5324 Peachtree Rd, Balch Springs, TX 75180
Phone: (214) 517-3673

Los Angeles West Coast Warehouse

Address: 9570 Santa Anita Ave, Rancho Cucamonga, CA 91730
Phone: 909-481-8999

East Coast Warehouse

Address: 55 Jake Brown Rd, Old Bridge, NJ 08857
Phone: (917) 310-4308

Savannah Warehouse

Address: 139 Prosperity Drive, Suite 100, Garden City, GA 31408
Phone: 516-603-7337

11. Company Information

  • Business Address: Room 2502B, 25/F, 148 Electric Road, North Point, Hong Kong
  • Phone Number:+86 13316813267
  • Email: support@neslako.com