Shipping Policy

ORDER CONFIRMATION

We attach great importance to ensuring that items are delivered to our customers as soon as possible. After placing your order, you will receive a confirmation email detailing the ordered items and your shipping information. Please double-check these (country, street number, company name, unit, etc.) and contact us promptly in case of mistakes. If you do not receive the confirmation email within 24 hours, please check your spam folder before contacting us.

ORDER CUT-OFF TIME

Orders placed before 17:00 (GMT-08:00) Pacific Standard Time, North America (Los Angeles) will be processed the same day. Orders placed after this time will be processed the next business day.

SHIPPING

Shipping area: United States only (Hawaii, Puerto Rico, and Alaska excluded).

Shipping carrier: FEDEX

We try our best to process all orders within 0-1 BUSINESS DAYS after order placement. Delivery time is 1-2 BUSINESS DAYS. Business days refer to Monday~Friday (holidays and weekends excluded), Pacific Time Zone (UTC-8).

Shipping fee: Free Shipping in most areas.

SHIPPING METHOD PROCESSING TIME DELIVERY TIME SHIPPING FEE
Standard Shipping 0-1 BUSINESS DAYS 1-2 BUSINESS DAYS Free Shipping

Delivery can take longer during peak periods, due to customs inspection, severe weather, strikes, or the impact of the epidemic. Please note delivery information may be updated slowly or temporarily unavailable. We will do our best to urge FEDEX to help you receive your order as soon as possible.

TRACKING

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, carrier information, date and time of order placement, order status, and package tracking numbers for items that have shipped.

You can track your items on FEDEX's official website after 24 hours. Once they arrive in your country, your local postal service takes over. If tracking shows that the parcel could not be delivered, please contact your local post office first. For further assistance, email us at support@neslako.com. Tracking is active for 60 days; we will not be able to assist after this period.

DELIVERY

If the item is damaged in transit, please immediately email support@neslako.com within 3 BUSINESS DAYS of receiving the shipment, including a picture of the damage. Record any delivery issues (damaged/soaked package, torn/bent products) with the carrier when receiving the order if possible.

CHANGE MY SHIPPING ADDRESS

If your order is shipping to an incorrect address, please email support@neslako.com as soon as possible.

MISSING ITEMS

If an order is delayed at customs, returned, or lost during delivery, please contact our support team at support@neslako.com to request a refund or replacement.

ABOUT TAX

Tax-free store. No additional charges apply once your order is placed. In rare cases, VAT, customs duties, or fees may be levied by your destination country. Please check your local customs policy if needed. We are happy to assist where possible.

DELIVERY TIME EXCEEDED

Delivery may be delayed due to customs inspections, severe weather, strikes, or other unexpected situations. If your order is delayed, please contact us via email at support@neslako.com within 24 hours of placing your order. We will coordinate with FEDEX promptly.

PLEASE NOTE

  • Force majeure events may delay order processing; however, orders will be processed promptly once conditions allow.
  • Your order will be sent to the address provided at checkout. Packages returned due to incorrect or incomplete addresses will be re-shipped at your expense.
  • Return shipping fees are your responsibility if the return is not due to a product quality issue.
  • Business days: Monday~Friday (holidays and weekends excluded), Pacific Time Zone (UTC-8).
  • During peak shopping seasons, delivery may experience delays. Thank you for your understanding.

SHIPPING FROM

  • Los Angeles West Coast Warehouse 1: 9570 Santa Anita Ave, Rancho Cucamonga, CA 91730
  • Los Angeles West Coast Warehouse 2: 15850 Slover Ave, Fontana, CA 92337
  • Dallas Warehouse: 5324 Peachtree Rd, Balch Springs, TX 75180
  • East Coast Warehouse 1: 55 Jake Brown Rd, Old Bridge, NJ 08857
  • East Coast Warehouse 4: 401 Mill Rd DOCK#3&4, Edison, NJ 08837
  • Savannah Warehouse: 139 Prosperity Drive, Suite 100, Garden City, GA 31408

WARM TIPS

Due to increased demand during peak shopping seasons or epidemic impacts, delivery may be delayed. We will do our best to ensure timely delivery. Merry Christmas and Happy New Year!

CONTACT INFORMATION