Wunder puffer™ Sofa Bed | Neslako

Free Shipping to U.S

Detailed delivery time: 5-7 Days

Please refer to our Shipping Policy page for more information.

*Eligible items must be new, unused, and returned within 30 days of receipt with valid proof of purchase.

Key Return Scenarios

• 1. Quality Issues / Shipping Damage:Report within 7 days to receive a free refund, replacement, or repair.
• 2. Wrong or Missing Items:Report within 7 days. We will verify and either resend the correct items, issue a refund, or offer an exchange.
• 3. Incorrect Shipping Address:Submit at any time. We can assist with reshipping or process a refund.Customers cover redelivery costs or a 20% return shipping fee if the item is returned.
• 4. Buyer’s Remorse:Items can be returned within 30 days for a refund or exchange, subject to inspection.Applicable fees:20% return shipping fee for non-defective returns$59 repackaging fee (waived if original packaging is intact)

Important Exceptions

• 1. We are not responsible for labor costs or third-party delivery delays.→ Please confirm all product details before booking external services.
• 2. Non-Returnable Items:Clearance / final-sale itemsCustomized or made-to-order productsItems purchased offlineItems labeled “Non-Returnable” on the product pageUsed, assembled, or disassembled items

For more information, please visit our Refunds & Replacements page.

Basic Warranty Terms

Products Covered:All furniture.

Duration:

• All furniture：1 years from date of delivery

Exception: The fabrics, seat cushions are 1-year warranty and can be replaced at a minimal cost, provided the original warranty documentation is still available.

Warranty Agreement and Restrictions

This limited warranty DOES NOT cover any loss and/or damage due to:

• 1. Improper Use.
• 2. Accident.
• 3. Neglect.
• 4. Acts of God. Relate to events outside human control, like flash floods, earthquakes, or other natural disasters.
• 5. Improper installation.
• 6. Improper maintenance and care. Usingabrasive cleaners such as powders, bleach, ammonia, alcohol, or chlorine, or steel wool, or wire brushes.
• 7. Modification, or adjustment or repair.
• 8. Normalwear and tear from daily use.

Before You File a Warranty Claim

If you believe that you have a warranty claim, contact Support@neslako.com.

Email:Support@neslako.com
EST:10 am - 5.30 pm

Please be sure to provide all pertinent information regarding your claim, including a copy of your original order confirmation, confirm the item number & Qty of the defective item(s), a complete description of the problem, provide pictures or video evidence clearly showing the problem.